The Yukon Government (YG) is implementing a modernized IT Service Management (ITSM) solution, HALO ITSM, to replace the current end-of-life BMC (Boulett, Moores and Cloer) Footprints platform.
This initiative aims to streamline service delivery, improve incident and request management, align with ITIL (Information Technology Infrastructure Library) best practices, and enhance reporting and analytics capabilities.
The system integrates with existing tools such as Microsoft Azure/Entra/Intune, ConnectWise Control, Lansweeper, SolarWinds Orion, SCCM, and Active Directory to provide centralized ticketing, automated asset management, remote support capabilities, and improved user self-service.
The HALO ITSM platform will handle requests from YG managers and staff, system-generated notifications (such as ticket confirmations, status updates, approvals, and closure notices, ticket assignments, ticket updates, new ticket created in a queue, appointment notifications, high priority tickets), track device information, and enable IT technicians to manage incidents and changes efficiently.
