The Yukon Government (YG) is revamping its public service and forms management, as well as reporting capabilities with Highway and Public Works (HPW) eServices leading a strategic effort to modernize, standardize, and digitize services by increasing their capabilities in terms of the complexity of and the range of services offered to departments. Highway Three Solutions (contractor) was provided with an extensive requirements list that incorporated the details of the forms management solution being sought to embed with eServices service delivery lifecycle and determined that leveraging Atlassian’s Jira Service Management (JSM) cloud solution met the requirements that IT, operations, and business teams can use to quickly respond to, resolve, and report on service requests and incidents. JSM is integrated with Jira and other Atlassian software already in use by YG and configured to YG's teams and services to enable easier collaboration, faster issue resolution, and instant access to real-time analytics to measure performance and workload. The solution’s self-service portal will be configured for both internal and external users, with the intent that it will be utilized primarily for internal YG departments/programs using the forms for approvals, processing requests, and similar workflow.
