The Department of Health and Social Services has implemented Plexia Electronic Medical Systems Inc., software development that offers an electronic medical record (EMR) solution. Plexia EMRs are digital records that primarily serve healthcare providers or organizations in managing patient interactions and encounters. Clinicians, along with their agents (e.g., Medical Office Assistants “MOA”) maintain the computer-based patient record, which encompasses various patient details such as demographics, medical and drug history, existing health conditions, risk factors, diagnostic information from lab results, and findings from diagnostic medical imaging. Additionally, the EMR includes clinical notes and consultation requests to provide a comprehensive patient profile. Other EMR functions and features may include billing, scheduling, order entry for medications and tests, alerts, reminders, and clinical decision support.

This initiative is for the production of Yukon Health Care Insurance Plan (“YHCIP”) cards issued by the Yukon Government Department of Health and Social Services (“HSS”). The YHCIP Cards will be produced at a third-party contractor facility named Giesecke+Devrient (“G+D”), operating as Veridos, (“the Vendor”) located in Markham, Ontario, Canada. The Vendor is the service provider contracted to print the YHCIP Cards on behalf of HSS. The Vendor will only take over the physical printing (production) of the YHCIP Cards. The authority and processes by which HSS approves the issuance of YHCIP Cards to individuals will remain unchanged. The Vendor will replace the paper-based card printing technology currently used by HSS. Current security standards across North America are for laser-engraved polycarbonate YHCIP Cards, which the Vendor was contracted to produce. By partnering with the Vendor, the Yukon government aims to establish a reliable, high-security card printing service with the aim to improve the security, integrity, and overall quality of Yukon government-issued credentials.

This PIA is an addendum to document the process change for the Seniors Pharmacare application and gathering of dental data from Medigent and submitting the data to Pacific Blue Cross for processing of dental claims.

Currently, the Pharmacare and Extended Health Benefits Application Forms are processed through the Medigent Claims Processing System by the Pharmacare Dental Officer (PDO). PDO are employees of HSS. Claims are received from the dental office or the pharmacare beneficiary and verified to be eligible in Medigent. Claims are then processed and paid by the Insured Health Finance department.

Moving forward, the Pharmacare and Extended Health Benefits Application Form will continue to be processed through Medigent for the Extended Health Benefits, however all eligible applicants will now be registered with Pacific Blue Cross (PBC) for their Dental Benefits and dental claims will be billed through PBC directly.

This Privacy Impact Assessment (PIA) is on the SafetyLine Application used by Yukon Government, Department of Health and Social Services (HSS). The SafetyLine application allows HSS to monitor the geo-location status of remote staff working alone or in hazardous situations, establishes automated check-in monitoring, and provides an emergency notification service, if required. SafetyLine will be installed and used on HSS owned cell phones provided to Continuing Care employees who work remotely or travel as part of their job role. Employee personal cell phones will not be used for these purposes - only work-issued devices.`