The Yukon Department of Health and Social Service (“HSS”), Continuing Care (“CC”) division is implementing its Nav-CARE program for HSS clients. Nav-CARE is a volunteer program that is being implemented in health organizations across Canada that supports the quality of life of persons living with declining health. Through the program, CC will train volunteers and match them with HSS clients to help those clients and their families access resources and services in their communities, while providing companionship and emotional support. Nav-CARE volunteers will not provide medical care or medical supports to HSS clients. This PIA will focus on the privacy considerations of CC’s Nav-CARE program and will review the collection, use, and disclosure of PI and PHI involving CC’s Nav-CARE program.

Highway and Public Works (“HPW”) eServices is leading a strategic effort to modernize, standardize, and digitize services by increasing their capabilities in terms of the complexity of and the range of services offered to Yukon Government (“YG”) Departments. The implementation of DocuPhase will help expedite the building and conversion of online forms with complex business logic and dynamic workflows, as well as minimizing the effort required by Departments to complete required privacy impact assessments.
HPW eServices Branch will offer the use of DocuPhase to other YG Departments. DocuPhase allows for Departments to create online forms and their required workflows. While the overall DocuPhase system will be managed and supported by eServices, the Personal Information (“PI”), or Personal Health Information (“PHI”) that may be collected via the forms will be determined and approved by the Department. This includes other considerations such as consent for the collection, limiting collection, and any use or onward disclosure of the information. As will be detailed below, these considerations are not within the scope of this PIA but will be included within the privacy assessments conducted by each Department.

The Yukon Government (YG) has implemented Envoke, a new email communication platform, which is a Canadian owned and operated company that specializes in working with communication professionals. The platform is used for email distribution and communication management and enables clients to effectively manage email communication in compliance with Canadian communications and privacy legislation. The Highways and Public Works (HPW) eServices department manages all implementations for YG.

Wildland Fire Management (WFM) is the wildfire response body of the Government of Yukon. Its mandate is to protect life, property, infrastructure and to facilitate the creation of wildfire resilient Yukon communities. WFM also manages burn permits, coordinates community wildfire protection planning, and provides wildfire updates to the public. The WFM Branch of Community Services is desirous of obtaining the services of the Envoke email distribution client. WFM will move from the existing emergency information distribution methods onto the Envoke platform in order to better and more effectively manage Yukon Community Wildfire communications.

This service promotes and ensures safety of lives and property of Yukoners as WFM navigates emergencies particularly during the fire seasons. Subscriptions allow Yukoners to receive emergency wildfire alerts and bulletin notifications for their chosen localities. These communications may include fire alerts, prescribed burning notices, prohibitions, advisories, and evacuation alerts. Yukoners may also receive links to further information about planned work and safety information on Yukon Protective Services social media pages

This PIA is an addendum to document the process change for the Seniors Pharmacare application and gathering of dental data from Medigent and submitting the data to Pacific Blue Cross for processing of dental claims.

Currently, the Pharmacare and Extended Health Benefits Application Forms are processed through the Medigent Claims Processing System by the Pharmacare Dental Officer (PDO). PDO are employees of HSS. Claims are received from the dental office or the pharmacare beneficiary and verified to be eligible in Medigent. Claims are then processed and paid by the Insured Health Finance department.

Moving forward, the Pharmacare and Extended Health Benefits Application Form will continue to be processed through Medigent for the Extended Health Benefits, however all eligible applicants will now be registered with Pacific Blue Cross (PBC) for their Dental Benefits and dental claims will be billed through PBC directly.