The Department of Highways and Public Works (HPW) must abide by legislation, including the new Safety Code for Elevators and Escalators (CSA B44-19) elevator code implemented in (2020). The new elevator standard requires verbal communication when the phone button is activated. The CSA B44-19 also requires a one-way video portal as the discretion of the receiving operator to view the floor surface of the elevator cab while communicating with the elevator occupant that requested the communication. ASME A17.1/B44:19 Safety code includes a requirement for visual monitoring from the answering centre.
HPW installed an elevator at the Jim Smith Building with the EmerCom system operator that enables the safety team to have the ability of seeing individuals inside the elevator in case of emergency. This ability is activated by depressing the emergency call button and an automated email with the snapshot of the inside cabin floor and link to the live video stream is sent to the Emercom at 121-3989 Henning Drive, Burnaby BC V5C6P8. When this has been prompted, the Venture and Future Today Contact Centre will provide support to the individuals stuck in the elevator including those non-responsive individuals to verbal commands. The elevator is not recording video to adhere to privacy rules and the live stream will only get activated upon making a call from the occupant of the elevators.